Help! I can't log in to the iOS app!
Let's troubleshoot. We'll figure it out!
First, do you have the most recent update for the app? If not, be sure to update.
If you have a subscription to Sparkle Stories, try deleting and reinstalling the app. That should do the trick!
If you don’t have a subscription, the app won’t work for you – it’s a companion to our paid streaming subscription service. Sign up for a free trial at www.sparklestories.com and give the app a try then.
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I can't find the iOS app on my iPad!
A quick change of the search criteria should help. In the App Store on an iPad, change the "search criteria" in the left corner to "iPhone apps." You'll find our app listed there.
Will the iOS app work on my iPhone?
Here's the gist: our iOS app is designed to run on any iPhone, iPad, or iPod touch running iOS 12.1 or later. That includes the following: iPhone 5S and later iPad Pro, iPad Air, iPad Mini 2 or later, iPad 5th Gen or later iPod touch 6th generation ...
Where do I download the Sparkle app for iOS?
Look for the Sparkle guy and his star-wand in the Apple App Store! You can find the Sparkle Stories app on the Apple App Store from any mobile device. Just use the search terms "Sparkle Stories." You'll find the image of the little Sparkle guy with ...
Do you have an app?
We do — for iOS and Android! You can find the Sparkle Stories app on the Apple App Store or Google Play Store from any mobile device. Just use the search terms "Sparkle Stories." You'll find the image of the little Sparkle guy with his star-wand!
Help! The reset password process doesn't work!
We have suggestions! If you're having password reset problems, please follow these suggestions: Use the latest browser versions. Use the reset password link only one time. Create a password that follows the formatting rules. Do not copy and send that ...