Help! The reset password process doesn't work!

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• Help! I can't log in to the iOS app!

  Let's troubleshoot. We'll figure it out! First, do you have the most recent update for the app? If not, be sure to update. If you have a subscription to Sparkle Stories, try deleting and reinstalling the app. That should do the trick! If you don’t ...

• How do I change my password?

  You can change your password by clicking the "My Account" link at the top right of any page.

• Will the iOS app work on my iPhone?

  Here's the gist: our iOS app is designed to run on any iPhone, iPad, or iPod touch running iOS 12.1 or later. That includes the following: iPhone 5S and later iPad Pro, iPad Air, iPad Mini 2 or later, iPad 5th Gen or later iPod touch 6th generation ...

• Are there any discounted subscription rates?

  Yes! We offer scholarship rates for military families, educators, and families on a limited income. We created the Sparkle Scholarship to show our appreciation to schools, to those who defend and serve our country through the military, and to help ...

• Is Sparkle Stories secure? Is my credit card information secure?

  Yes! We take security very seriously. Here are a few steps we take to protect your information: We don’t have access to your most sensitive information Our payment processor, Stripe, is trusted by millions of businesses, including Target, Amazon, ...