Help! Tech & Login Issues
I can't find the iOS app on my iPad!
A quick change of the search criteria should help. In the App Store on an iPad, change the "search criteria" in the left corner to "iPhone apps." You'll find our app listed there.
Help! I can't log in to the iOS app!
Let's troubleshoot. We'll figure it out! First, do you have the most recent update for the app? If not, be sure to update. If you have a subscription to Sparkle Stories, try deleting and reinstalling the app. That should do the trick! If you don’t ...
Help! The reset password process doesn't work!
We have suggestions! If you're having password reset problems, please follow these suggestions: Use the latest browser versions. Use the reset password link only one time. Create a password that follows the formatting rules. Do not copy and send that ...