Subscription Details
How do I change my password?
You can change your password by clicking the "My Account" link at the top right of any page.
Can I manage my subscription through the iOS app?
Not currently. You'll need to make these changes on a web browser — but you can do so on your phone's web browser or on a computer. Account changes such as adding or removing a payment method, changing your password, or updating your subscription can ...
How do I cancel my subscription?
It's easy and you can do it at any time. Subscriptions may be canceled from your account page on the website. (Note: subscriptions cannot be canceled or updated in the app.) Follow these steps: Go to the ‘My Account’ page. Click on the ‘Manage’ (or ) ...
How do I change my personal information?
You can easily update your email address or change your password from the "My Account" page of our website. After you sign in, you can edit your information by clicking the "My Account" link at the top right of any page. Under "Basic Information," ...
Is Sparkle Stories secure? Is my credit card information secure?
Yes! We take security very seriously. Here are a few steps we take to protect your information: We don’t have access to your most sensitive information Our payment processor, Stripe, is trusted by millions of businesses, including Target, Amazon, ...
How do I update my payment information?
After you sign in, you can change your credit card information by clicking the "My Account" link at the top right of any page. Scroll down to "Payment Methods" to update!
Can I pause my subscription?
Unfortunately, we do not offer a "pause" function. We recommend you cancel it from your account page, and then restart it when ready.